ENTER THE WORLD OF ONLINE AUDIOLOGY
Audyx is the first online platform of audiological diagnostics.
Our vision for this product was to be the first and the best online platform that
revolutionises the way hearing practice is performed. We envisioned our success by putting
our users (audiologists) first and help them focus on what really matters, a patient care.
Since 2014, I've worked as a main designer responsible for producing prototypes
in various format for validations and development direction.
Here are some of the challenges I faced:
An accurate instant diagnostic result was at the heart of this product and developing a test
controller that can also help maximise productivity was key to many features of the product.
It was also imperative that any level of user should be able to operate it with ease.
Hearing ability can be evaluated in number of ways and I was challenged to come up with
solutions that serve for each unique type of test. It was a constant battle between
meeting consistency across all screens and maximising efficiency for a certain component.
Measure of comparison
Hearing tests are performed in iteration over time to monitor improvement or deterioration
of patient hearing ability and it’s essential for any audiology products to show the difference.
We developed a visual system that helped define comparative reading at a glance.
Comparison measure varies from one to another so each type required unique treatment.
Defining areas for improvement
Software product development is an iterative process. Design process was no exception.
We constantly revisited areas for improvement and not only we refined the aesthetics
but more importantly we focused on maximising usability.
Here we’ve completely redesigned the way we display the test progress with
scores drawn on a graph in elevation to promote a visual evaluation.
We’ve also replaced the prev, next textual buttons with the icons.
And as a result of that, the buttons are now placed in the same row among
the navigation items. Clutter is reduced and they are in a better context together.
Designing for zero data state
Crafting a user journey when no data is available was not our top priority work of line.
And we were totally wrong about this. It’s like we were saying to our first users
"our first hand shake with you is not important”. Luckily, we learned our mistake early and
defined a route to make experience more engaging for the first time users.
Turning plain boring into something extraordinary
Team communication is the key for a productivity tool and it was no exception for ours, too.
The problem we faced was that it was never guaranteed that patient "A" will be looked after
by a single practitioner. Therefore, it was important to ensure that patient data
is shared across the team and every team member is in sync.
We firmly believed that we can encourage communication between the users
if there is an appropriate context. We constantly looked for the right context to adapt the
communication feature and found a feature commonly known as history log, that is often
underrated and under utilised. Through multiple explorations, we were able to turn this plain
boring log into something extraordinary that our users can’t live without.
a bespoke data visualsation
Data schema for audiology diagnostics is sophisticated.
Data symbols are responsible to represent variant patient hearing conditions such as
currently tested ear, hearing aids equipped ear, equipment type and many more.
There are existing symbols that the industry likes to use but the range was limited
to cover our product. We developed our own symbolic system to cater for our product.
The main challenge was to create 40 distinctive shapes that can be read in any scale.
While dealing with this challenge we also had to make sure that we adhere to the
industry standard so there is no surprise for users from other products.
coherent visual tone that feels right for our users
Every product is unique in many different aspects. It was important to make
sure that we provide our users with a systematic visual language that is concise and consistent
and have a product appeal. To find the right tone that takes all those into consideration,
it was absolutely crucial to start with understanding our users. We clearly knew only grown-ups
would be using our products so it was important that our product doesn’t look casual
and icons are not too abstract that older users may get the wrong message.
Through a number of exploration stages we settled into a nice visual system that met our objectives.
Validating mobile product ideas
Hearing can be improved. Best result is achievable if both audiologist and patient
are passionate about it. Traditionally, at the end of a visit session for a treatment,
a patient would be given a sheet of paper, stating their hearing results.
And, that pretty much wraps up the visit. We wanted a better engagement by introducing
a mobile app that patients can easily download and access their own data in hand
with the given secret codes. Through the app, we aimed to make patients more conscious
about their ongoing condition with live data and knowledge base information.